A Wheely Bad Problem for Brian

We were polishing Brian at the weekend when I noticed this.  It looked for all the world like a curbing.  It is not possible to curb these rims - the tyres come out too far.









Further investigation showed that under the road dirts, all 4 wheel rims showed the same crazing and damage.  They felt smooth to touch, so clearly there was no exterior damage, this was something underneath the lacquer.

We got on the phone to Retrodubs, from where we had bought the wheels less than 2 years ago.  The less than two years is important, because the wheels came with 2 years surface guarantee.

Immediately, the company couldn't do more to help.  All they wanted was some pictures (very reasonably) and they'd be in touch.  The next working day, they were in touch.  They would send us a new set of wheels.  We could get the tyres changed over, they would reimburse us when they received the invoice for it, we would let them know when it was all done, and they would arrange a courier to collect the old wheels, and have a look at them.  Now *that* is customer service.  Oh, and the two years surface guarantee started all over again!

Once again, Brian is looking fabulous.

What did we do next?

- Posted using BlogPress from my iPhone so don't mock the spelling and I'll be back later to sort the layout!